Terms of Use

Welcome to our Website. By using this site, you are agreeing to comply with and be bound by the following terms of use. If you do not agree to these terms, please do not use this site. The term "San Sebastian Walking Tours” or "us" or "we" or "our "refers to San Sebastian Walking Tours, the owner of this Web site. The term "you" refers to the user or viewer of our Web Site.

Payments

You represent that if you are purchasing our services: that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, or through Paypal or by cash (iii) you will pay the charges incurred by you at the posted prices, including VAT (mandatory sales tax for Spain at 21%).

Cancellations/Refund Policy

If you are dissatisfied with the services purchased from this website we will refund a percentage of your purchase price upon you notifying us in writing. Please note, however, that certain products and services sold on our site are owned and operated by third parties (and indicated as such like bars) and we have no responsibility or liability for those products or services. You can cancel a booking with us up to 7 days in advance. San Sebastian Walking Tours will refund you the deposit.

Links to other Web Sites

Our site may contain links to other Web sites. We are not responsible for the content, accuracy or opinions expressed in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Advertisers

Our site may contain advertising. Advertisers are responsible for ensuring their material accuracy complying with local laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertisers’ material.

Errors, Corrections and Changes

We do not warrant that the Site will be error-free. We may make changes to the features, functionality or content of the Site at any time. We reserve the right to edit or delete any documents, information or other content appearing on the Site. Prices and promotions are subject to change without previous notice.

Limitation of Liability

We shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) your use of this website, (b) any services or products obtained from this Site, (c) any errors in or omissions from this Site, (d) the unavailability or interruption of this Site or any features thereof.

Assumption of Risk/Indemnification

At San Sebastian Walking Tours, we guarantee that the tour packages we sell on this website are provided by reputable local operators and that our customers will receive excellent customer service, good value, and superior visitor experience. But we cannot guarantee your safety or be responsible for any losses, damages, sicknesses or injuries suffered by you or your property as a result of participating in any tour purchased through our website. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We recommend that you review travel prohibitions, warnings, announcements and advisories issued by the United States or your local Government prior to booking travel to any destination, particularly international destinations.

Hojas de Reclamacion/ Complaint Forms

Tenemos hojas de reclamacion para los clientes que las soliciten. In accordance to Spain´s regulations, we have complaint forms for any client that request them.

Whether you are going to stop here for the day or spend your entire vacation in San Sebastian, Spain (Donostia), let us give you an insight into this unique region and culture during one of our tours.
  
In Donostia/San Sebastian, much like in the rest of the Iberian peninsula, things follow a certain time line. If you get off that time line or are not aware of it, it can make your visit here less enjoyable. On all our tours, we ensure to get you on the time line and explain to you the why´s and the how to´s. From the markets that close at 14:00 and the Pintxos done before lunch, to the retail closing between 1 and 4 pm and the restaurants opening back up in the late afternoon early evening, everything here is done at certain times for certain reasons. 

Our City Sightseeing walking tour and our Pintxos / Tapas food tour, given in English by an expat, will help you experience and understand the differences between the uniqueness of Basque region and the rest of Spain while at the same time touching the history, sights and flavors of this beautiful city by the sea.

You can combine the City Sightseeing Tour with the Pintxo Tour for a great head start on San Sebastian and almost be a local within your first day here. To enjoy this full experience, click on Combo Tour!!!

About the City

This is the City where Kings, Queens, Dictators and Nobles from Spain and other parts of Europe spent and still spend their summers! With its unique diversity and lay out, San Sebastian has much to offer. It really depends on your interests! From the proper way to eat pintxos (tapas), modern art works, the aquarium, seeing the various styles of architecture to just relaxing on the beach or the great night life, it is all right here!!

We will get you going in the right direction with a good understanding of the Basque people, language, culture and food and give you other ideas for YOU to decide what interests you and how to get there and enjoy this “Paris” of the South. We want to deliver the best quality experience to all our guests. We keep the number of guests in a group small, so that YOU feel like a visiting friend and not a sheep in the heard. Our minimum size group is 1 and we do not like to get more than 10 (unless there are 10 or more in your party, then email for for more information).

We keep our groups small, so it almost feels like a private tour (normally under 8 people). If you would like a private tour or have a larger group, please contact us for pricing and availability.

Keith is an Expat, that now lives here in San Sebastian, so he has been a visitor here for years, and he knows what information a visitor can use. It is best done on the first morning that you are here. Our phone number is a US number, so please call before 2 pm EST as we are 6 hrs ahead!